Unlock a Customer Account
ORDER MANAGEMENT > CUSTOMER > ACCOUNTS
You can unlock a Customer Account by using the Unlock button from the Account tab in the Customer Details Panel.
A Customer Account can be unlocked in the following ways:
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After the Lock down duration has been reached, the customer account is automatically unlocked. |
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Clicking the Unlock button immediately unlocks the customer account. |
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When the Reset Password button is pressed and one of the following is done: |
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Reset Password email is issued. |
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OPTIONAL: Resetting a Customer Password manually in the Orchestration Console. |
Typically an account becomes locked after a
specified number of login attempts or password resets have occurred in a specified period of time. For more information, see Manage Customer Configurations.
If you think that this locked Customer Account might indicate that there has been a breach of security, follow your organizations procedures for reporting a Security Incident.
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Use the Scope Selector to select the relevant scope. |
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In the Navigation panel, select Customers. |
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Use the Customers Filter to filter the customers listing. |
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Double-click the customer that you want. |
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Click  Edit. |
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Click the Account tab. |
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Click the  Unlock button. |
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Unlock the User Account. Choose from either YES or NO. |
The Customer Account is now unlocked.
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